Privacy Policy
1. Introduction
Mahira Optical Fiber Solutions Private Limited respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access our optical fibre services or interact with our website and support team.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
a. Personal Information
We may collect the following personal details when you subscribe to or use our services:
Full Name
Contact Details (Address, Email, Phone Number)
Installation Address and Access Information
b. Technical Information
When you use our internet services or website, we may automatically collect:
IP Address
Device Information
Network Usage (e.g., bandwidth, session time)
Browser Type and Version
Diagnostic and Performance Data
c. Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience, remember preferences, and collect analytics. You can manage or disable cookies via your browser settings.
3. Use of Information
We use your personal and technical information to:
Set up and manage your internet service
Process billing and payments
Provide customer support and respond to queries
Monitor network performance and troubleshoot issues
Ensure legal and regulatory compliance
Enhance and personalize user experience on our website
4. Information Sharing
We do not sell your personal data. However, we may share your data with:
Trusted third-party vendors and service providers assisting with billing, support, and infrastructure
Government or legal authorities when required by applicable law or in response to legal process
Partners or contractors strictly for operational and service delivery purposes
5. Data Retention
We retain your personal information only for as long as necessary for the purposes outlined in this policy, or as required under applicable laws. When no longer required, the data is securely deleted or anonymized.
6. Data Protection and Security
We implement technical and organizational measures to ensure a high level of security for your personal data, including:
Encryption where applicable
Secure payment gateways
Access controls and monitoring
Staff confidentiality agreements and training
7. Your Rights
Subject to applicable law, you may have the right to:
Access and review your personal data
Request correction of inaccuracies
Request deletion or restriction of processing
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority
You may exercise your rights by contacting us at the details below.
9. Third-Party Websites
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date." We encourage you to review the policy periodically.
11. Contact Us
If you have questions, concerns, or requests related to your personal data, please contact us:
Mahira Optical Fiber Solutions Private Limited
Phone: 7875553031
Address: Office No. C3-304, 3rd Floor Brahma Majestic Cts No 755, NIBM Road, Kondhwa Khurd, Pune- 411048.