Refund Policy
At Mahira Optical Fiber Solutions Private Limited, we strive to provide high-quality optical fiber products and services. However, we understand that there may be instances where our customers require a refund. Please carefully review our refund policy below.
1. Eligibility for Refunds
Products: Refunds will be considered only for products that are damaged, defective, or delivered in error.
Services: Refunds for services such as fiber installation, maintenance, and testing may only be considered if the service is found to be incomplete or unsatisfactory, and a resolution is not feasible.
2. Refund Request Process
To initiate a refund, customers must contact our customer service team within 7 days of receiving the product or service.
A written request must be submitted via email to [contact@mahiraopticalfiber.com](mailto:contact@mahiraopticalfiber.com), including:
Order number
Description of the issue
Proof of purchase (invoice/receipt)
Photos or videos (if applicable, especially for damaged products)
3. Non-Refundable Items
The following items are non-refundable:
Products that have been used, installed, or altered in any way.
Customized or special order products that were made to specific customer requirements.
Services that have already been performed or completed as per the contract/agreement.
4. Processing of Refund
Upon receiving the refund request, our team will review the case within 5 business days.
If the refund request is approved, the refund will be processed to the original payment method. The processing time may take up to 10 business days, depending on the payment platform used.
5. Exchange Option
In cases where a refund is not applicable, we may offer an exchange for products that are defective or incorrectly delivered.
The customer must return the item in its original condition, and we will dispatch a replacement at no additional cost.
6. Customer Support
For any queries regarding this refund policy or assistance with a refund request, please reach out to our customer support team at [contact@mahiraopticalfiber.com
or call +917875553031.